SPA POLICIES
A Better You Day Spa is all about you! We want to provide you with the highest standards of service and personal care in the most professional environment so that you return and recommend us again and again.
Reservation Policy
Spa/Salon services are available by appointment daily. We recommend calling as far in advance as possible to ensure availability. A credit card is required to reserve all services.
Late Arrival Policy
Arriving late will deprive you of valuable service time. As a courtesy to the next guest, your treatment will end at the time originally scheduled.
Pricing Policy
All prices quoted are subject to change without notice. All product purchases are final; no exchanges or refunds. We do not give cash refunds for services. A Better You promotions are not valid in combination with other discounts, offers, or coupons. Gift cards and pre-paid appointments may not be purchased or used in conjunction with any special offer, discount, or coupon. Other restrictions may apply.
Hand and Foot Treatment Policy
The TN State Board Rules & Regulations #0440-2-.12 states that no patron with definite open sores, exhibiting symptoms of infectious or contagious disease or disorders of the skin, or parasitic infestations will be served in a shop or school unless written permission from a physician has been secured. Therefore, if our licensed technicians suspect a nail or skin fungus or other contagious or communicable diseases, we have the right to refuse service.
Gift Certificates
Gift certificates may be redeemed towards full priced services or retail products. Gift certificates must be presented at the time of appointment and will not be replaced if lost or stolen. A gift certificate may not be purchased or redeemed in conjunction with any special offers, discounts, or promotions. Gift certificates are non-refundable. Gift certificates and gift cards are not valid in combination or conjunction with the purchase of any discounted product or service.
Cancellation
If you have an appointment, this time is reserved exclusively for you. If you must cancel your appointment, we require 48-hour advance notice for all spa/salon services. Cancellations of less than 48 hours will be charged 100% of the service(s) booked. No shows will be charged 100% of the service(s) booked. Groups of three or more will be required to give a three-day cancellation or reschedule notice or the above fees and gift certificate policy will be initiated.
Cell Phones
Out of consideration for A Better You, guests' cell phone use is not permitted in the spa. Our front desk staff will assist you if needed.
Children Under 18 Policy
Due to liability reasons and to ensure a relaxing experience for all of our clients, we do not allow children under the age of 12 to accompany parents to spa or salon appointments. We understand that childcare is not always available and will be more than happy to reschedule an appointment to a time that meets your needs. As always, we do require 48 hours notice to cancel or reschedule to avoid fees.
Waxing Policy
A Better You is not responsible for sensitive skin or the tearing of the skin, due to excessive waxing or the use of Retin-A or similar products. All waxing services have a 3-day guarantee. If you find missed hair please give us a call.
Lost Items
A Better You is not responsible and cannot be held liable for any personal items lost, stolen, or damaged while a client receives services at the spa. We will not hold personal belongings at the front desk for longer than 24 hours.
Privacy Policy
At A Better You, we are committed to protecting your privacy. We use the information we collect about you to process requests and to provide you with additional information.
What information do we collect? How do we use it?
When you sign up for our newsletter, we need to know your name and email address. This allows us to process and fulfill your request. We do not sell, trade, or rent your personal information to others.
Your Consent
By using our Web site, you consent to the collection and use of this information by A Better You. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
