F.A.Q.
A Better You Day Spa is all about you! We want to provide you with the highest standards of service and personal care in the most professional environment so that you return and recommend us again and again.
What if I'm late to an appointment?
Arriving late will deprive you of valuable service time. As a courtesy to the next guest, your treatment will end at the time originally scheduled.
How does service pricing work?
All prices quoted are subject to change without notice. All product purchases are final; no exchanges or refunds. We do not give cash refunds for services. A Better You promotions are not valid in combination with other discounts, offers, or coupons. Gift cards and pre-paid appointments may not be purchased or used in conjunction with any special offer, discount, or coupon. Other restrictions may apply.
Do you sell gift certificates?
Gift certificates may be redeemed towards full priced services or retail products. Gift certificates must be presented at the time of appointment and will not be replaced if lost or stolen. A gift certificate may not be purchased or redeemed in conjunction with any special offers, discounts, or promotions. Gift certificates are non-refundable. Gift certificates and gift cards are not valid in combination or conjunction with the purchase of any discounted product or service.
How do I reschedule or cancel an appointment?
If you have an appointment, this time is reserved exclusively for you. If you must cancel your appointment, we require 48-hour advance notice for all spa/salon services. Cancellations of less than 48 hours will be charged 100% of the service(s) booked. No shows will be charged 100% of the service(s) booked. Groups of three or more will be required to give a three-day cancellation or reschedule notice or the above fees and gift certificate policy will be initiated.
Are cell phones allowed in the spa?
Out of consideration for A Better You, guests' cell phone use is not permitted in the spa. Our front desk staff will assist you if needed.
Do you allow children?
Due to liability reasons and to ensure a relaxing experience for all of our clients, we do not allow children under the age of 12 to accompany parents to spa or salon appointments. We understand that childcare is not always available and will be more than happy to reschedule an appointment to a time that meets your needs. As always, we do require 48 hours notice to cancel or reschedule to avoid fees.
What if I see missed hair after waxing?
A Better You is not responsible for sensitive skin or the tearing of the skin, due to excessive waxing or the use of Retin-A or similar products. All waxing services have a 3-day guarantee. If you find missed hair please give us a call.
How can I pick up an item left at the spa?
A Better You is not responsible and cannot be held liable for any personal items lost, stolen, or damaged while a client receives services at the spa. We will not hold personal belongings at the front desk for longer than 24 hours.